Cancellation & Refund Policy

Effective Date: January 26, 2026

1) Overview

This policy explains how Spot & Eat collects, uses, shares, and protects information.

2) Information We Collect

Provided by you: name, email, phone, account details, order/booking details, partner onboarding details (business info and verification).

Automatically: device info, IP address, usage data, cookies.

Payments: payments are processed by payment providers (e.g., PayPal). Spot & Eat does not store full card numbers.

3) How We Use Information

• Provide and improve the platform
• Process transactions and communicate updates
• Customer support and dispute handling
• Fraud prevention and risk management
• Legal compliance

4) How We Share Information

• With partners to fulfill orders/bookings (only what’s needed)
• With payment processors to process transactions and handle disputes
• With service providers (hosting, analytics, delivery tools) under confidentiality obligations
• For legal and compliance reasons

5) Data Retention

We retain information as needed for operations, dispute handling, fraud prevention, and legal compliance, then delete or anonymize when no longer required.

6) Security

We use reasonable safeguards, but no system is 100% secure.

7) Your Choices

You may update your information, opt out of marketing, and request access/deletion where legally required.

8) Children

Spot & Eat is not intended for children under 13.

9) Changes

We may update this policy. Continued use means acceptance.

10) Contact

Justfood@spotandeat.com | 302-278-0315

Effective Date: January 26, 2026

1) Agreement to Terms

By using Spot & Eat, you agree to these Terms and all referenced policies. If you do not agree, do not use the platform.

2) Marketplace Model (Use This Wording Everywhere)

Spot & Eat is a marketplace platform that connects customers with independent restaurants, food trucks, and venues. Customers place and pay for orders/bookings through Spot & Eat. After the order/booking is successfully completed, Spot & Eat pays the partner their earnings minus the Spot & Eat platform fee. Partners are responsible for preparing and providing the goods/services; Spot & Eat provides the technology, support, and payment facilitation.

3) Accounts & Eligibility

• Users must provide accurate information and keep it updated.
• Users are responsible for safeguarding account access.
• You must be at least 18 years old to place orders/bookings.

4) Orders, Bookings, and Fulfillment

• Partners control availability and may accept/decline requests.
• Once confirmed, orders may enter preparation and may not be cancelable.
• Partners are responsible for preparation, quality, and compliance with applicable laws.

5) Payments, Fees, and Payouts

• Customers pay at checkout through Spot & Eat.
• Partners receive payouts after completion, minus applicable platform fees and adjustments (refunds/chargebacks).
• Payouts are typically initiated within 2–5 business days after completion, subject to payment processor rules, verification, fraud/risk checks, dispute/chargeback review, and reserves/holds.
• Spot & Eat may delay or hold payouts when elevated risk or pending disputes exist.

6) Refunds and Cancellations

Refunds/cancellations are governed by the Cancellation & Refund Policy and any partner-specific terms shown at checkout. Where there is a conflict, checkout terms control.

7) Disputes & Chargebacks

If a dispute/chargeback is filed, Spot & Eat may submit evidence including order details, communications, delivery proof, timestamps, and the policies accepted at checkout.

8) Prohibited Conduct

You agree not to:

• Provide false information or impersonate others
• Bypass the platform to avoid fees
• Abuse, harass, or threaten others
• Interfere with platform security or operations

9) Third-Party Services

We may use third-party providers (payments, delivery, messaging). We are not responsible for outages or actions beyond our control.

10) Disclaimers & Limitation of Liability

The platform is provided “as is” and “as available.” To the fullest extent permitted by law, Spot & Eat is not liable for indirect or consequential damages. Total liability for any claim related to a transaction is limited to the amount paid for that transaction.

11) Termination

We may suspend or terminate accounts for violations, fraud, abuse, or risk concerns.

12) Changes

We may update these Terms. Continued use means acceptance.

13) Contact

Justfood@spotandeat.com | 302-278-0315

14) Governing Law

These Terms are governed by the laws of [Massachusetts] (or your chosen state), without regard to conflict of law principles 

Effective Date: January 26, 2026

Owner: Spot & Eat Operations

A) Business Model

Spot & Eat is a marketplace platform that connects customers with independent restaurants, food trucks, and venues. Customers place and pay for orders/bookings through Spot & Eat. After the order/booking is successfully completed, Spot & Eat pays the partner their earnings minus the Spot & Eat platform fee. Partners are responsible for preparing and providing the goods/services; Spot & Eat provides the technology, support, and payment facilitation.

B) Partner Onboarding & Verification

• Collect business identity and contact information
• Verify payout account details
• Require Partner Agreement acceptance (including reserves/holds and clawbacks)

C) Payment Flow & Payout Timing

• Customers pay at checkout.
• Payouts are initiated after completion, typically 2–5 business days, subject to:
   
  • Processor rules
  • Fraud/risk checks
  • Verification status
  • Dispute/chargeback review
  • Reserves/holds for new or higher-risk partners/orders

D) Proof of Fulfillment (Evidence)

Stored per transaction:

• Order/booking details, timestamps, confirmations
• Partner acceptance and completion confirmation
• Customer communications (when available)

Delivery evidence (when applicable):

• Courier completion status
• Photo proof at drop-off (when available)
• Signed receipt/name confirmation for catering (when available)
• GPS/time stamps (when available)

E) Refund Rules

• Public Cancellation & Refund Policy applies, plus any checkout terms.
• 48-hour non-refundable rule applies to catering/events/scheduled services.

F) Dispute / Chargeback Handling

• Customers are directed to Spot & Eat Support first.
• If a dispute/chargeback is filed, Spot & Eat responds with transaction records and evidence.

G) Fraud & Risk Controls

• Automated flags: high order value, abnormal frequency, mismatched location, repeated failed payments
• Manual review for large orders over [set threshold, e.g., $500+]
• Reserves/holds for new partners until successful history is established
• Elevated dispute rates trigger additional verification, payout delays, or removal

H) Reserves & Clawbacks (Contract Summary)

• If a refund/chargeback occurs after payout, Spot & Eat may deduct the amount from future payouts or invoice the partner.
• Partners must cooperate and provide requested evidence within [48 hours].

I) Support SLA

• Response target: [24–48] business hours
• Priority handling for non-delivery and event-date issues